Returns & Exchanges | Shock Doctor

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Returns & Exchanges

At Shock Doctor, our return policy is liberal, generous and tolerant, but it does have its limits! We want you to love our sports apparel/gear, but sometimes it takes a while to find the right fit. Whether you want it tighter, looser, or just different, here's our return + exchange policy so you can be happier than ever in our product.

START AN EXCHANGE OR RETURN

You may initiate a return within 30 days of the delivery of your item. Items eligible for return must be in brand new, unused condition, with all original packaging intact. The shipping cost of your return will be deducted from your total refund.

If you wish to return or exchange your order for a different size, color or style, please reference the following processes and steps:

Returns Process

Visit our Return Portal to process your return
Regular priced items can be returned or exchanged within 30 days from the date of shipment, provided the item is unworn with tags attached and accompanied by an invoice.
Refunds may only be issued to the credit card or PayPal account used to make the original purchase.
All returns and exchanges are assessed on a case-by-case basis. Only items that have been purchased directly from ShockDoctor.com can be returned to us. (no third party retailer returns).
Certain products that are marked "Final Sale" are not eligible for return, refund or exchange.
Mouthguards/Athletic Cups that have been used or worn (e.g. inserted into mouth, cup being used in game) are not returnable unless their is a defective issue. If you have any questions, please contact our CS Team to clarify.

*Please Note That the Initial Shipping Cost Will NOT be Refunded*

Exchange Process

Make an exchange for unworn, unwashed, and unaltered item(s), via our Return Portal.

Follow the instructions provided, which will allow you to print your free return label and/or select your new item(s).

**Please note: when making an exchange, select "Return this item" to begin the exchange process. At that point, you can browse our online shop to select the new item you wish to exchange your current item for.

Package the unworn, unwashed, and unaltered item(s), and bring the package to any authorized shipping location. Once received at our warehouse, please allow us 3-5 business days to process your refund. The time it will take for the refund to post to your bank account, PayPal account, or credit card varies.

If you have any questions, please contact us at 800-233-6956 (Monday-Friday 8am-5pm PST) or with cs@shockdoctor.com for assistance.

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